Katie Shacklett’s experience is rooted in challenging communication and process improvement. A former engineer in the fiber optic industry, she established assembly lines and wrote documentation for operators in the United States, China, Mexico, and India. She also wrote quality reports for customers and management, while working closely with sales, procurement, warehouse, and accounting staff. Before shifting her career to focus on the nuances of technical communication, she spent two years teaching English as a Foreign Language online.
Katie is passionate about clear communication and documentation and believes that they provide the backbone of an efficient organization. She also has strong pro-Oxford comma feelings.
Outside of work, Katie spends time hiking with her husband and son, reading, knitting, and playing board games. She is easily persuaded to run unnecessarily long distances. A native of the Philadelphia metro area, Katie loves any wildlife sighting, from squirrels and birds to elk and foxes, but she has no desire to encounter mountain lions.